Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Response Guarantee

  • Each ticket you send to our technical assist Dept will be responded to within approximately 60 mins. All general requests shall be resolved right away. However, if the service inquiry you have sent needs aid from a skilled technician, we will forward the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Professional Tech Help Service

  • We’ll be online for you 24/7/365 to offer help and customer support and also to assist you with any issue that you might encounter when taking care of your virtual server. We will aid you with all installed in advance packages, such as your Operating System, server admin panel (based on the VPS type) and the Online Control Panel created entirely by us.

  • Intuitive help center

  • A Descriptive Help Section

  • In the Online Control Panel that is provided absolutely free in your virtual server, you can easily find an informational Help zone, containing everything you should learn about administering your web pages and software packages. We have integrated a wide range of how–to content articles and video training that present the essential web site maintenance responsibilities in an easy to read fashion.