Customer Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your assistance requests will be attended to in maximum sixty minutes after the ticket or email was submitted. If your case needs further assistance from a server admin, we will direct the support ticket or the email to the person in charge, right away then leave a note to inform you that more time will be required for arriving at the best solution. Furthermore if you take advantage of the Managed Servers package, any of the server administration services included there will be performed whenever you want.
A Top–Notch Customer Service
We’ll be at your disposal 24x7 to reply to any questions that you may have regarding our Online Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need assistance with server management procedures, you can examine our Managed Servers package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and problem troubleshooting services
A User–Friendly Help Area
Each dedicated web hosting plan includes our charge–free Online Control Panel, which offers an elaborate knowledge base and a selection of step–by–step video tutorials. Whenever you require help while working with the Online Control Panel, just press the Help or Videos buttons located in the top right corner.