Customer Support Channels
A 1–hour Response Guarantee
Offering high–quality support without delay is our main priority, so that we backup each cloud plans plan with a one hour ticket reaction warranty. When you submit a ticket or drop a message, our user help support crew will try all they could do to present the most satisfactory resolution for your issue and to give you assistance in a timely fashion.
A Top–quality Support Service
Our help support service is offered by a crew of licensed techs who are able to react to your question in a timely manner. You’ll be able to speak with the technical support crew by launching a customer assistance ticket from your Online Control Panel or by posting us an email message. On business days, you may also call us on the phone or use the live chatting solution.
An Intuitive Help Section
We have built–in a substantial education base into the Control Panel that allows you to get hold of helpful step–by–step directions any time. Each part of the Control Panel has its own contextual guide area displaying a list of how–to content articles. We have also organized video lessons to ensure that you get a much better idea of exactly how to complete any presented job.