A 99.9% Server Uptime
We have set up our cloud hosting platform using stable hardware and significantly tweaked software. Our sysadmins have installed a tweaked version of SELinux on all our web hosting servers to ensure utmost protection and dependability. We’ve installed a number of denial–of–service prevention mechanisms in addition to highly efficient firewall software to make sure our internal network is impregnable and secure.
Our cloud plans plans include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it is very important that you also set up your own network infrastructure. That’s why we built a custom internal network in all our datacenters. Based on top–hole Juniper routers and switches, our internal network allows for mind–blowingly fast data transmission rates and is also completely redundant.
Because of this, you will take advantage of a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, irrespective of which hosting solution you’ve chosen.
A 30–Day Money–Back Guarantee
Just like with every other service, when it is your hard–earned cash at stake, you can’t feel truly safe. This is exactly why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In case you do not feel happy with our service or if you have to use an even more robust web hosting solution, such as a VPS web hosting plans or even a dedicated web hosting plans – you’ll receive a full refund, without concealed fees or refund taxes.
24/7 Technical Support
If you have ever had to wait for hours for a response, you are aware of how maddening this can be, even more so if your website is at stake. That’s why our company offers you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be available to you and they will answer you in less than one hour. And the best part is that their average ticket response time is just 20 minutes!