The client support that you will receive from your cloud hosting provider is very important, regardless if you have pre-sales questions and you aren't a client yet, or you have some technical problem with a current account. Timely and clear info regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual web hosting provider not from a reseller. When you buy a hosting account from a company that doesn't own its servers and it can't access them right away, it is very likely that you will wait for a day or two to receive an answer to any query, thus your sites may remain offline for quite a while. However, a provider which offers various means of communication and has a support team available any time will assist you to right away and help you reduce or totally avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

Our cloud plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our services before you make an order or you're an existing customer and you have a question or some problem, you are able to contact us any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex matters or any troubles which need additional time to investigate and handle. Unlike many other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, therefore regardless of what your trouble is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated plans that we offer include 24/7 customer and technical support, which means that no matter what problem you have, you are able to contact us and we will assist you quickly. Our guaranteed reply time for any e-mail message or support ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual reply time rarely is more than 20 minutes. We also have telephone support with a couple of local numbers internationally plus a live chat, so you'll be able to get in touch with us and find additional details about our services even if you don't have an account yet. We're able to help you with nearly any question or a problem you may have - payment methods, plan specs, email configuration, web hosting account settings, and many others. If you use our services, you will never encounter a scenario where you should wait for a day or two to get a problem solved like you may need to do with many other companies.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through our company, you are able to get in touch with us at any time using different channels and the maximum time that you will have to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything related to the applications that are pre-installed on your server. To contact us about a tech matter, you can open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any basic questions or you'd like to learn more about our solutions before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in various countries around the world. If you'd like to receive assistance with third-party software that you are unable to deploy or operate properly, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.