24/7 Customer Support in Cloud Hosting
Our cloud plans come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our services before you make an order or you're an existing customer and you have a question or some problem, you are able to contact us any time, which includes holidays and weekends. We have numerous channels to contact us - several telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex matters or any troubles which need additional time to investigate and handle. Unlike many other website hosting service providers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, therefore regardless of what your trouble is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated plans that we offer include 24/7 customer and technical support, which means that no matter what problem you have, you are able to contact us and we will assist you quickly. Our guaranteed reply time for any e-mail message or support ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual reply time rarely is more than 20 minutes. We also have telephone support with a couple of local numbers internationally plus a live chat, so you'll be able to get in touch with us and find additional details about our services even if you don't have an account yet. We're able to help you with nearly any question or a problem you may have - payment methods, plan specs, email configuration, web hosting account settings, and many others. If you use our services, you will never encounter a scenario where you should wait for a day or two to get a problem solved like you may need to do with many other companies.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server through our company, you are able to get in touch with us at any time using different channels and the maximum time that you will have to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything related to the applications that are pre-installed on your server. To contact us about a tech matter, you can open a trouble ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any basic questions or you'd like to learn more about our solutions before you order, you can take advantage of our live chat or you can call one of the local numbers that we have in various countries around the world. If you'd like to receive assistance with third-party software that you are unable to deploy or operate properly, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.