Should you ever encounter a problem with your site and be unable to fix it on your own, ask the web hosting provider’s client care staff to help you get the website back online. A speedy resolution would be the best-case scenario, but lots of hosting companies reply within 24 hours and even more, especially if you are doing business with a reseller. Even if the problem can be easily resolved, your site may not work correctly or may not be reachable at all for a prolonged span of time, so you may lose potential customers as it’s pretty unlikely that anyone would be inclined to revisit a site that is out of order. That being said, you ought to make certain not only that you can reach your web hosting provider, but also that they can respond and help you in a well-timed fashion. If an application update doesn’t proceed smoothly or if you erase something accidentally, for example, the site should be restored swiftly in order to avoid protracted unavailability.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any support ticket that you open or any email that you send is only sixty minutes, even in case you contact us on weekends and public holidays. Regardless of the essence of your problem or inquiry, we will help you instantly and will provide you with the necessary info to rectify any problem with your sites. The actual reaction time typically doesn’t surpass 15 to 20 minutes, which means that you can just forget about waiting around for hours to get an issue resolved or what is even worse – waiting around one whole day only to receive a response that more info is required whilst nothing’s sorted out. We will offer you assistance in a well-timed fashion because we understand exactly how priceless time can be in the dynamic digital realm. The 1-hour reply guarantee is valid for any technical or billing query that you might have concerning our cloud plans.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk team members are available all the time and they’ll answer any ticket that you submit from our web hosting Control Panel within maximum 60 minutes. The response time is guaranteed regardless of whether you’ve got a general enquiry associated with your semi-dedicated server or you run into a certain difficulty and for most issues you will not have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we will be there to assist you, as we are available 24 hours a day, 7 days a week to deal with any general, billing or technical issue. In case you contact us about anything that’s within our power, we’ll sort it out before we get back to you, which goes to say that you won’t have to wait around for hours or even days while the problem perseveres. If there’s something that you have to do on your end, we’ll supply you with the necessary information – what workable solutions to try out, what actions to take, etc.