A live chat is a real-time way of communication between a website hosting company's support team and its clients. It's an efficient way to receive some info about the hosting services or get some problem resolved since you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of mistakes when you exchange information such as usernames or domain names, the more rapid response time because the communication is real-time and the fact that you do not have to stay on the chat constantly - you'll be able to do another thing while the agent investigates the issue involved. What's more, you'll be able to become a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone costs that you will have to pay in case you're calling to a different country.

Live Chat Support in Cloud Hosting

As part of the support services that we offer for our cloud plans, you'll find live chat support that is available every day, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, as we can support you with all kinds of things, ranging from providing you with basic info on our solutions in case you are not our client yet and you are interested in purchasing one of our plans, to helping you with creating an email account in an email client. Part of the problems are more complex and time-consuming, therefore you will have to use the ticketing system that is incorporated into our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is designed for all our prospective and current clients. If you are looking for a new web hosting account, you can chat in real time to one of our representatives and get more details about our semi-dedicated plans so that you can pick the best package for your web sites. In the event that you already have an account with us, we can assist you timely with general, billing and 1st level techissues. Although in some cases you'll need to open a support ticket because there're situations that cannot be resolved on the live chat, we'll be able to assist you with lots of standard tasks, for example installing an e-mail account in an email client or forwarding one domain to another one. Thus, you will receive quick support and you will save a long time.