A ticketing system is the most common medium of communication that web hosting providers offer to their clients. It is most often part of the billing account and is the quickest way to handle a problem that requires a certain period of time to investigate or that has to be forwarded to a system administrator. In this way, all responses supplied by either side will be kept in the exact same location in the event that somebody else needs to work on the problem at hand and the info already exchanged in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, so you’ll have to sign in and out of no less than two accounts in order to carry out a certain procedure or to contact the company’s customer support staff. If you would like to manage a handful of domain names and each one of them is hosted in its own account, you will need to use even more accounts at the same time. Additionally, it may take significant time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud plans include an integrated trouble ticket system, which is an essential part of our custom-built Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia enables you to manage everything associated with the web hosting service itself in the very same place – invoices, web files, e-mails, support tickets, etc., eliminating the need to use different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with a couple of clicks of the mouse without ever signing out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of articles, which will provide you with additional information and which may help you resolve any given issue even before you submit a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more efficient to manage everything in one location, so we have implemented a ticketing system into the custom-created Hepsia Control Panel, which is offered with every semi-dedicated server plan. This will enable you to manage the communication with our client support team along with your account, which means that you won’t need to memorize an additional log-on name for another system. You will be able to submit a new ticket or to track the status of an old one with no more than a couple of mouse clicks while you are browsing the files within your semi-dedicated account. Besides, you can look through older tickets using a smart search filter or check relevant knowledgebase articles with solutions to commonly met challenges. The integrated ticketing system is strictly monitored 24/7 with the maximum response time being only sixty minutes, so there’ll always be somebody to help you.